Is a saved draft a purchase contract?
No. It records the product selection and quote. Acceptance, payment confirmation and code delivery are separate events.
Arcavanta policies
Terms of sale
Know when a selection becomes an order, which price applies and how product, payment and delivery responsibilities are divided.
These terms apply to business purchases of digital Xbox gift-card codes from Arcavanta. A saved selection is not an accepted sale; check the exact product, order total and payment instructions before committing funds.
Last updated
Operator and scope
Arcavanta is the trading name of GRACE INTERACTIVE ENTERTAINMENT LIMITED, a company incorporated in England and Wales with company number 13246173. Our registered office is The Old Bridge House, St. Peter Street, Marlow, England, SL7 1NQ, United Kingdom.
These Terms of Sale govern use of arcavanta.com and business purchases through an Arcavanta account. They apply together with the order confirmation, any individually agreed written business terms and the issuer terms for the selected product. A product listing or saved selection is an invitation to order, not a stock reservation or an accepted sale.
Business eligibility
You must act for a business and have authority to bind it. We may request business and intended-use details before accepting an order. Account access does not itself approve a product, territory or resale channel.
Business rewards and resale are different uses. Retail resale must be expressly approved for your business and its customer-facing channel. No right to appoint sub-resellers, create another wholesale tier or distribute inventory through an API or white-label service is implied. We may restrict an account or order for unresolved verification, fraud, sanctions or lawful-use concerns.
Product, region and denomination
Each order line identifies one product market, face-value currency, denomination and quantity. A USD seller price is not the currency of the gift-card balance. Regional labels such as Europe or Middle East do not mean worldwide redemption.
Check the intended recipient’s Microsoft account country or region and the exact product terms before payment. Do not use a VPN, false location details or an account-region change to circumvent a product restriction. We supply digital codes, not physical cards, a cash balance or a Game Pass subscription unless the selected product expressly says otherwise.
Order minimum and acceptance
The minimum is displayed for each product line; 25 codes is the default. The maximum order quantity is 500 codes in total. Different markets or denominations cannot be combined to satisfy that minimum. A saved draft records a selection and quoted amount; it does not collect payment or reserve supplier inventory.
Before paying, review the product, quantity, seller amount, current availability and the instructions tied to that order. The payment acknowledgement and the order-acceptance confirmation have different meanings. An order is accepted when Arcavanta records its acceptance in your account. If we receive funds but cannot accept or complete the order, the affected amount is handled under the Refund Policy.
Prices, taxes and payment costs
Arcavanta sale prices are shown in USD per code. Card face value and historical research observations are not sale prices. The seller total is the sum of the accepted unit prices multiplied by their quantities. Review a changed quote before submitting a new order. A later catalogue revision does not silently change an already accepted order.
Arcavanta adds no separate service fee, commission or processing surcharge to its stated order amount. Any applicable tax must be identified in the final quote before payment; this policy does not imply that a transaction is tax-exempt. Wallet, exchange or blockchain-network costs are separate from the seller amount and must be checked with the service you use.
Payment instructions
Open payment from your order in the authenticated account and use the instructions on the resulting payment page. Check the cryptocurrency asset, network, destination, amount, expiry and confirmation requirement. An address from an old order, a message or a screenshot is not an instruction for a new payment.
Sending a transaction is not the same as confirmed payment. Payment must be matched to the order and verified. Underpayments, overpayments, duplicate transfers, expired instructions and wrong-network transfers require review. Do not send another transfer merely because a page is slow. Recovery of an unsupported asset or network transfer is not guaranteed.
Automated delivery after payment
Automated fulfilment follows successful payment and the required product, account and security checks. Delivery means that the ordered codes are available to the authenticated purchasing account. A payment receipt alone is not proof of code delivery.
Confirmation time, supplier availability and exception review can affect delivery. There is no fixed delivery-time guarantee unless an express written order term provides one. If only part of a batch arrives, report the missing quantity against the same order; do not reorder the entire batch to force delivery.
Exceptions and suspension
We may pause the affected order or account to investigate a payment mismatch, suspected misuse, a supplier failure or a security concern. Review is limited to the affected issue; it does not remove rights concerning money already received.
Where an order cannot be completed lawfully and securely, we must resolve the affected items under the Refund Policy. A suspension does not allow an unpaid selection to be treated as paid, or a failed delivery to be treated as complete.
Customer responsibilities
Keep business details accurate, protect account access and review each product before payment. Limit access to delivered codes to authorised personnel. A code is single-use; sharing it can allow someone else to redeem it.
Do not manipulate order or payment states, request duplicate delivery, use unlawfully obtained funds or distribute outside an agreed channel. Retailers remain responsible for their customer-facing disclosures and support. Arcavanta does not administer recipients’ Microsoft accounts or override issuer redemption rules.
Cancellation and remedies
An unpaid selection can be abandoned without a refund. After payment, cancellation depends on the payment and code state. A code already disclosed cannot safely be treated as unused inventory just because it has not been redeemed.
Non-delivery, an incorrect product and a code invalid when supplied require review and an appropriate remedy. Disclosure or redemption does not automatically remove a valid defect claim. See the Refund Policy for the evidence to provide and the treatment of partial fulfilment and payment errors.
Responsibility, complaints and changes
Arcavanta is responsible for its own sale, payment handling, delivery and first-line order support. Microsoft is responsible for its account and redemption services under its applicable terms; it is not Arcavanta’s payment processor. We do not promise a resale margin or the availability of a particular game, subscription or Store item.
Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability or remedy that cannot lawfully be excluded. Individually agreed business terms may specify applicable law and a dispute forum, subject to mandatory law. A change to this website does not retrospectively replace the terms accepted for an existing order.
For an order question or complaint, email [email protected] with your order reference and a short description. For personal-data requests, email [email protected].
You can also write to GRACE INTERACTIVE ENTERTAINMENT LIMITED, Arcavanta, The Old Bridge House, St. Peter Street, Marlow, England, SL7 1NQ, United Kingdom. Include a reply address and enough information to identify the request. Do not enclose passwords, authentication codes, wallet secrets or gift-card codes.
Questions worth checking
Does the displayed product minimum apply to the whole basket?
It applies to each product line: one market, currency and denomination. Different lines cannot be combined to satisfy it.
Which terms apply if wording later changes?
The terms accepted for the order apply to that order, subject to mandatory law and any subsequent change expressly agreed with you. A new website date does not retrospectively change them.