Do I need a refund to abandon a draft?
No, if no funds were sent. If you sent a transfer that has not yet been confirmed, keep its reference and raise a payment enquiry rather than treating the order as unpaid.
Arcavanta policies
Refund and cancellation policy
The order’s payment and code state determines which review is needed. Keep a record of the issue without exposing the code itself.
An unpaid selection can be abandoned without a refund. For a paid order, the remedy depends on whether codes were delivered, whether the supplied product was correct, and the payment evidence. Mandatory rights remain protected.
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Scope and seller responsibility
This policy applies to business purchases of digital Xbox gift-card codes from Arcavanta, the trading name of GRACE INTERACTIVE ENTERTAINMENT LIMITED. It covers cancellation requests, missing or partial delivery, incorrect or defective codes, and payment errors.
Arcavanta handles the sale and first-line order review. Microsoft’s account or redemption support does not replace a claim about an Arcavanta order. The issuer’s product terms and any individually agreed business terms also apply, without removing mandatory rights.
Before payment
You can change or abandon an unpaid selection without a refund because no funds have been received. Check the recipient account market, denomination and quantity before requesting payment instructions.
If you already sent funds, treat the transaction as a payment enquiry even if the account has not yet confirmed it. Do not delete the transaction reference or assume that an expired screen cancelled a blockchain transfer.
Cancellation after payment
Email [email protected] promptly with the order reference. We check whether fulfilment has started and whether a code has been allocated, disclosed or redeemed. A request is not a confirmed cancellation until the outcome is recorded.
Digital codes that have been disclosed cannot automatically be returned to stock. This limits change-of-mind cancellation; it does not remove a valid claim that a code was defective or that the wrong product was supplied.
Missing or partial delivery
Report the ordered quantity, the quantity received and the last visible order state. We review the payment and fulfilment records, complete any outstanding items where possible, or arrange the appropriate refund for items that cannot be supplied.
A partial delivery is assessed by the affected order lines. Keep correctly supplied codes secure; do not reorder the whole batch or repeatedly pay while a missing-line review is open.
Invalid, used or wrong-region codes
Keep the exact Microsoft error message and the product label, with the full code hidden. We compare the ordered and delivered product and review available source evidence. A code invalid or previously used when supplied, or a product different from the accepted order, calls for a suitable replacement or refund.
Buying the wrong region, disclosing a code to another person or redeeming it to the wrong account can change the remedy. These cases are reviewed individually. Do not use an unofficial checker, VPN or repeated account changes to test a disputed code.
Payment errors
For an underpayment, overpayment, duplicate transfer or expired payment request, provide the order and transaction references to [email protected]. Do not send an additional amount without updated instructions tied to the order.
A wrong asset, wrong network or external address may make recovery impossible. Where funds can be recovered, the amount, method and any unavoidable external costs must be explained before a recovery action requiring your agreement.
Refund amount and external costs
Arcavanta does not charge a separate service or processing fee on its stated order amount. A refund addresses the affected seller amount; it does not automatically reimburse an unrelated wallet, exchange or blockchain fee. Mandatory rights and responsibility for an Arcavanta error remain unaffected.
For a cryptocurrency refund, the asset, network, destination, amount and any conversion basis must be confirmed securely. Do not assume the sending address can receive a return, particularly when paying from an exchange. We do not send a refund to an address supplied in an unverified message.
What to include in a request
Give the order reference, product market, denomination, affected quantity, relevant dates and a short description. For a payment issue include the transaction reference; for redemption include the exact error with the code concealed. Never include passwords, authentication codes or wallet recovery phrases.
Email your request to [email protected]; you do not need to sign in. You may also send a written complaint to the registered office identified in the Terms of Sale. Opening an email link does not send a request; send the message from your email application.
Decision and progress
The review must identify the affected items, supporting evidence, decision and next action. If more information is needed, we explain what is missing. A replacement or refund is recorded against the original order so the same item is not supplied or refunded twice.
Refunds are processed without undue delay once entitlement and safe payment details are established, subject to applicable legal deadlines. Provider review and network confirmation can affect timing; we explain a material delay rather than promise a fixed blockchain settlement time.
Rights and escalation
Ask for a written explanation if you disagree with the outcome and identify the evidence you believe was missed. This policy does not exclude a remedy or liability that cannot lawfully be excluded.
A later policy revision does not retrospectively remove rights attached to an existing accepted order. Microsoft and Xbox are not responsible for Arcavanta’s payment or customer-service obligations merely because the product carries their names.
Questions worth checking
Does “no seller fee” mean every network fee is refundable?
No. External wallet, network or exchange costs are separate. Recovery depends on the actual transaction and applicable terms.
Should I send a second payment if an order looks delayed?
No. Check the recorded order and its verified instructions first. A second transfer can create a separate payment error.